Returns & Exchanges

At Early Settler, we want you to love your new home additions, which is why we offer a flexible return policy for items that don't quite fit your space. Whether you've changed your mind or received a faulty product, our team is here to ensure a smooth resolution in accordance with Australian Consumer Law.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Care team or visit your local Early Settler showroom within 14 days of delivery to notify us of your intent to return.

• 2.
  Prepare Documentation

  Ensure you have your original tax invoice or proof of purchase ready, along with photos of the item if you are reporting damage or a manufacturing fault.

• 3.
  Pack for Transport

  Carefully repackage the item in its original box and protective wrapping to prevent damage during transit; items must be in as-new, unassembled condition.

• 4.
  Finalize Return

  Drop off the item at a designated location or coordinate a courier collection; once inspected, we will process your refund, exchange, or store credit.